Privacy Policy

Our Commitment

Te-Kworo Foundation Australia (ABN: 17657059357) respects your privacy and confidentiality. We are committed to accountability and transparency and strive to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

We understand that giving to a charitable organisation is a highly personal decision and recognise our duty to protect your personal information from misuse. We collect and use your data responsibly, ensuring that all personal information is handled ethically, securely, and with respect for your privacy.

Policy Overview

This Privacy Policy outlines how we collect, use, store, and disclose your personal information. It also helps you understand your rights and what to do if you have questions or concerns.

We may revise this Privacy Policy from time to time by updating this page on our website. The revised Privacy Policy will take effect immediately upon posting.

How Do We Collect Personal Information?

Te-Kworo Foundation may collect personal information via:

  • Personal correspondence (email, phone, in-person conversations).

  • Online sign-ups (e.g., newsletters, donation platforms, event registrations).

  • Donation and booking forms.

  • Conversations with our staff or volunteers.

  • Website and social media activity, including automated tracking (see Google Analytics & Data Tracking section below).

Some personal information may be collected automatically through cookies or third-party services such as Google Analytics.

What Personal Information Do We Collect?

Te-Kworo Foundation only collects personal information necessary for our work. This may include:

  • Name

  • Address

  • Telephone number

  • Email address

  • Date of birth

  • Donation history

  • Payment details (processed securely through third-party platforms like PayPal, Stripe, SecurePay, and others).

Some payment and transaction-related information may be collected directly by third-party payment processors. This information is subject to their respective privacy policies.

Why Do We Collect, Use, and Hold Your Personal Information?

We collect, use, and store your information for purposes directly related to our mission and operations, including:

  • Processing donations, including recurring gifts.

  • Providing financial transaction records (e.g., tax receipts).

  • Communicating with you via email or phone.

  • Sending updates on our work and impact.

  • Responding to your queries, comments, or feedback.

  • Seeking your ongoing support through fundraising and engagement efforts.

Google Analytics & Data Tracking

We use Google Analytics to monitor and improve user experience on our website. Google Analytics collects and processes non-personally identifiable information, including:

  • IP addresses (anonymized where possible).

  • Device type, browser information, and operating system.

  • Pages visited, time spent on the website, and navigation patterns.

By using our website, you acknowledge that Google may associate your website activity with other data they collect through their services. Te-Kworo Foundation does not share personally identifiable information with Google Analytics.

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Where Is Your Personal Information Stored?

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your information is securely stored in:

  • Password-protected electronic databases (e.g., donor management and CRM systems).

  • Cloud-based hosting services, which comply with industry security standards.

While we take security measures to protect your data, we cannot guarantee the security of any information transmitted over the internet. Use of our website and services is at your own risk.

Disclosing Your Personal Information

We may share personal information with staff, volunteers, and trusted contractors where necessary for our operations. However, we:
• Do not sell, rent, or trade your personal data to third parties.
• Do not share contact details with other charities.
• Do not disclose personal information to overseas entities.

The only exceptions to this are legal obligations, where we may be required to disclose information to government agencies or regulatory authorities.

Accessing and Updating Your Personal Information

You have the right to:
• Access any personal information we hold about you.
• Request updates or corrections to inaccurate data.

To access or update your details, please contact us at hello@te-kworofoundation.org.

Complaints & Concerns

If you believe your privacy rights have been breached, you can file a complaint with us at hello@te-kworofoundation.org.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via:

Your Privacy, Your Choice

By interacting with Te-Kworo Foundation, you agree to the collection, storage, and use of your personal information as outlined in this Privacy Policy.

We are committed to transparency and respect, ensuring your data is used responsibly to advance our mission and impact the lives of girls and women in northern Uganda.

For any questions or concerns, contact us at:
hello@te-kworofoundation.org